Core Features

Overview

E-SMART360 provides powerful features to manage customer communications through WhatsApp and other channels. You can handle conversations from a unified inbox, automate responses with bots, broadcast messages to subscribers, and manage e-commerce catalogs seamlessly.

These tools help you scale support operations while maintaining personalized interactions. Key capabilities include multi-platform chat management, template-based messaging, audience segmentation, chatbot automation, and order handling.

Omnichannel Inbox

Manage conversations across platforms without switching apps. E-SMART360's inbox aggregates WhatsApp, Instagram, Facebook Messenger, and website live chat into a single view.

Message Templates and Broadcasting

Design approved WhatsApp templates for proactive messaging. Use them in broadcasts to reach subscribers efficiently.

Here is an example API call to send a broadcast:

const response = await fetch('https://api.example.com/v1/broadcasts', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_API_KEY',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    template_id: 'welcome_template',
    recipients: ['+1234567890', '+0987654321']
  })
});

curl -X POST https://api.example.com/v1/broadcasts \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "template_id": "welcome_template",
    "recipients": ["+1234567890", "+0987654321"]
  }'

Subscriber Management

Import contacts and segment them using labels and custom fields. This enables targeted campaigns and personalized support.

// Example segmentation query
const subscribers = await fetch('https://api.example.com/v1/subscribers?label=premium&custom_field[customer_tier]=gold');

Bot Builder and Automation

Build conversational flows with triggers, buttons, and logic branches. No coding required—drag and drop to automate replies.

Catalog and E-Commerce

Share interactive catalogs in WhatsApp chats. Customers browse products and place orders directly.